Terms & Conditions

Terms & Conditions – Oral Max

Welcome to Oral Max. By accessing or placing an order through our website, social media pages, or any other sales channel, you agree to the following Terms & Conditions. Please read them carefully.

1. General

  • These Terms & Conditions govern your use of Oral Max products and services.

  • Oral Max reserves the right to update, modify, or replace any part of these terms at any time, without prior notice.

  • Continued use of our website or purchase of our products constitutes acceptance of any changes.

2. Product Information

  • We strive to display accurate product descriptions, images, and details.

  • Slight variations in packaging, color, or design may occur due to lighting or manufacturing processes.

  • Oral Max is not responsible for any allergic reactions or sensitivities caused by misuse of products. Please review ingredients before use.

3. Order Acceptance

  • Placing an order does not guarantee acceptance.

  • Oral Max reserves the right to cancel any order in case of:

    • Payment issues

    • Incorrect information provided by the customer

    • Suspicious or fraudulent activity

    • Product unavailability

You will be notified if your order is canceled before dispatch.

4. Shipping

  • We ship within 24 hours of order placement.

  • Orders are shipped via Leopards Courier or PostEx.

  • Once a shipping label is created, orders cannot be cancelled.

  • Delivery times may vary based on location, weather, courier delays, or public holidays.

Full details are outlined in our Shipping Policy.

5. Returns & Refunds

  • Customers must share their order number and issue to request a refund.

  • The Oral Max team will review the request and decide if a refund is eligible.

  • If approved, refunds are issued for the order value minus shipping cost.

  • Products must not be used, damaged, or altered.

Full details are available in our Refund Policy.

6. Pricing & Payments

  • All prices listed are inclusive/exclusive of taxes (as applicable).

  • Prices may change at any time without notice.

  • We accept multiple payment methods, including Cash on Delivery (COD) and online payments.

7. Intellectual Property

  • All logos, product designs, packaging, artwork, photography, and website content belong exclusively to Oral Max.

  • You may not copy, reproduce, distribute, or use any content without written permission.

8. Liability

  • Oral Max is not liable for:

    • Delays caused by courier services

    • Incorrect customer information

    • Misuse or mishandling of products

    • Minor differences in packaging or product appearance

  • Oral Max products are not intended to diagnose, treat, cure, or prevent any medical condition. Always consult a professional if needed.

9. Privacy Policy

  • All personal information provided by customers is kept confidential and used strictly for order processing, delivery, and support.

  • We do not sell or share customer data with third parties except for courier and payment processing services.