Refund Policy

At Oral Max, your satisfaction means everything to us. If you are not fully satisfied with your order, we’re here to help.

1. Eligibility for Refunds

To request a refund, customers must provide:

  • Order Number

  • A clear description of the issue being faced
    (photos or videos may be requested for verification)

Once the information is reviewed, our team will assess whether the order qualifies for a refund. Approval is based on the nature of the issue and our internal quality standards.

2. Refund Conditions

  • If approved, the refund amount will be the total order value minus the shipping cost.

  • Shipping fees are non-refundable under all circumstances.

  • Refunds are issued only for valid issues confirmed by our support team.

  • Products must not be significantly used, damaged, or altered by the customer.

3. Non-Refundable Situations

Refunds will not be issued for:

  • Change of mind or preference after delivery

  • Incorrect use or damage caused by the customer

  • Delays in delivery caused by courier services

  • Orders where the customer fails to provide proof of issue

4. How to Request a Refund

Please email our support team at support@oralmax.pk

with:

  • Your Order Number

  • The issue being faced

  • Photo or video evidence (if applicable)

Our team will get back to you within 1–3 business days with the outcome of your request.

5. Refund Timeline

Once approved, refunds will be processed within 3–7 business days to the original payment method or as store credit if preferred.