FAQ
Frequently Asked Questions – Oral Max
1. How long does delivery take?
Delivery usually takes 3–7 working days depending on your city. Remote areas may take a bit longer. All orders are shipped via Leopards or PostEx.
2. When will my order be shipped?
We ship all orders within 24 hours of being placed (excluding Sundays and public holidays).
3. Can I cancel my order?
Orders cannot be cancelled once the shipping label has been created, as they are immediately handed over to the courier.
4. Do you offer refunds?
Yes. Refunds are offered after our team reviews your case.
You must provide:
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Your order number
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The issue you are facing (photos/videos may be requested)
If approved, refunds are issued for the total order amount minus the shipping cost.
5. How do I request a refund or report an issue?
Whatsapp Us:
with:
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Order number
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Description of the issue
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Photo/video evidence (if required)
Our team will respond within 3–7 business days.
6. What if my package arrives damaged?
If your parcel arrives damaged, please contact us within 48 hours with clear pictures of the product and package. We will assist you immediately.
7. Do you offer Cash on Delivery (COD)?
Yes, we offer COD nationwide.
8. Can I change my delivery address after placing an order?
Address changes are only possible before the shipping label is created.
After that, the parcel cannot be modified, redirected, or cancelled.
9. What courier service will deliver my order?
Your order will be delivered by either Leopards Courier or PostEx, depending on your location and courier availability.
10. Do you ship nationwide?
Yes, we deliver to all cities and regions in Pakistan.
11. Are Oral Max products safe to use?
Our products are developed with high-quality, safe ingredients. However, please review the ingredient list before use. If you have medical conditions or sensitivities, consult a professional.
12. How can I track my order?
Once your order is shipped, you will receive an SMS or tracking link from the courier company.